I work in contract closeout, which means I cold call task managers asking for final reports/deliverable documentation--often many years after work has finished on the project. They aren't always happy to hear from me.
Some TMs stonewall--they promise to send me final reports and never do. Others are extraordinarily helpful and happy to bring the matter to an official close.
I lucked into one of the latter this week. I left a voicemail yesterday asking Albert for help finding a final report. According to the file, several other administrators before me had tried (and failed) to get documentation.
When I came in this morning, I had 8 emails from Albert. In the first, he said the work was completed, gave me the contact information for the sponsor representative he'd worked with and wanted to know what he could do to help me do my job. He also forwarded me 7 emails--correspondence between him and the sponsor regarding the project.
He had me at, "I remember this task."
I replied via email, thanking him for the additional information and said I would contact the sponsor for confirmation. A few minutes after I sent my reply, Albert called me. He said he prefers to interact live rather than through electrons. He also apologized for not being very nice to the last contract administrator who contacted him! [Drops jaw in awe]. I told my officemates and my manager about that part!
It doesn't always go this well, but what a treat when it does! I AM going to miss this part of my job.
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