No status updates from the original photographer (72 hours and counting) or return call from the niece/photographer, so I'm on to Plan C.
I contacted Margaret Sison, who photographed our neighbor's son's wedding. Her work is amazing and she was available July 22! We're meeting Monday to have her scout the location, discuss what we'd like, and finalize other details. She's been amazingly responsive--unlike the photogs I fired.
I called the original studio last night to get their fax number. When they called back this morning, the clerk cheerfully informed me that their founding photographer would be coming to my event! I said the letter I was about to fax to you cancels our contract. I couldn't move forward with so many questions left unanswered (until JUST NOW!) and I'd booked someone else.
She didn't say much to that. I faxed the letter and sent another copy registered mail to their office. I even asked them to return my non-refundable deposit as a gesture of goodwill.
The last time I asked for a perk, I got it--free desserts when we were asked to move to a different table! Don't ask, don't get, right? We'll see what they do. As far as I know, holding the wedding date was the only service they rendered. And I could really use the cash to pay my new, reliable photographer!
Subscribe to:
Post Comments (Atom)
1 comment:
One way to ensure you'll get your deposit back from the non-responsive photog is to tell them you're registering a complaint with the Better Business Bureau and you're rescinding your recommendation to others who have recently inquired about photographers for events. That'll get their attention. They'll want to make it right and win back part of your trust.
Regardless of what their excuses are, there's no excuse for at least returning calls. Business etiquette stipulations all calls should be returned within 24 hours.
Post a Comment